Privacy Policy

Last updated: July 18, 2025

At Royal Photo, the protection of your personal information is a priority. This Privacy Policy describes the types of information we collect, how it is used, the measures we put in place to protect it, and your rights in this regard.

1. Who are we?

Royal Photo
2106 Rosemont Blvd.
Montreal, Quebec, Canada
Email: [email protected]
Phone: 514-273-1723 Option 3
Website: www.royalphotolocation.com

2. Collection of Personal Information

We collect personal informations in the following situations:

  • When you create a customer account
  • When you book or rent equipment
  • When you make a payment
  • When you contact us (contact form, email, phone)
  • When you subscribe to our newsletter

The collected informations may include:

  • First and last name
  • Email address
  • Mailing and delivery address
  • Phone Number
  • Payment informations (processed through our secure provider Stripe)
  • Connection data (IP address, browser type, visited pages, etc.)

3. Use of Informations

The collected informations are used to:

  • Process and manage your bookings and payments
  • Provide equipment rental service
  • To communicate with you regarding your order or your account
  • To improve our website and customer service
  • To send you promotional communications if you have consented to this

4. Consent

By providing your personal informations, you consent to its collection and use as described in this policy. You may withdraw your consent at any time, subject to legal or contractual obligations.

5. Sharing of your informations

We do not sell or rent your personal information. However, we may share it with third parties in the following circumstances:

  • Service providers (e.g., online payment, accommodation, delivery service)
  • Legal authorities, if required by law
  • In the event of a merger, acquisition, or sale of company assets (with prior notice)

6. Security

We implement physical, administrative, and technological security measures to protect your information against loss, theft, unauthorized access, or disclosure.

7. Data retention

Your personal information is retained only for as long as necessary to fulfill the purposes described in this policy, and as required by law.

8. Your rights

Under Quebec and Canadian law, you have the following rights:

  • Accessing Your Personal Information
  • Request correction of inaccurate or incomplete information
  • Withdraw your consent at any time
  • File a complaint with the Commission d'accès à l'information du Québec, if necessary

To exercise your rights, please contact us at: [email protected] (Leasing Manager)

9. Cookies

Our website uses cookies to improve the user experience, analyze traffic, and personalize content. You can set your browser to refuse certain cookies, but this may affect some of the website's functionality.

10. Changes to the Policy

We reserve the right to change this policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy regularly.

Contact
If you have any questions about this Privacy Policy, please contact our Privacy Officer:
Name: Sébastien Pedraglio, Director of Leasing
Email: [email protected]